Conflict resolution and negotiation skills
27-28 November 2018
Course Tutors: Juliette Yardley
This course looks at what can cause conflict between people and how we can have the confidence to know how to handle difficult situations or tricky relationships.
This course will enable participants to:-
- Develop confidence and assertiveness
- Understand personalities and how we can clash
- Develop active listening and excellent communication skills
- Create a conflict management matrix
- Learn how to sustain new behaviours
Please follow the link below to book training.