DIY Community Action


Understanding Performance Information

23-24 January 2019

Course Tutors: Eileen Adams and Tim Morton – Engage Associates

Tenants are often expected to look at performance information provided by their landlord but it is not always presented in a clear way. We will examine different types of performance information and how it is gathered and used

This course will enable participants to:-

  • Look into how performance information is compared to everyday life
  • Compare information produced by different landlords
  • Evaluate examples of performance information and how it is gathered
  • Understand the expectations of performance management
  • Determine how performance information is used in service improvement, monitoring and scrutiny
  • Interpret performance information and generate the right questions
  • Use performance information effectively
  • Return with learning points and knowledge to ask the right questions


Book Training

Please follow the link below to book training.

Book Now

« Back